Two years ago, Cambridge Assessment and RM Results teamed up to create an examiner user group. The aim: to gather and apply valuable insight around the on-screen platform RM Assessor from those who use it the most.

For us at RM Results, the ability to meet and work closely with examiners is invaluable in understanding the needs that impact their on-screen marking ability. Hearing the diversity of wants and differing priorities across a range of subjects enables us to take an empathetic and user-centric approach when considering features being developed for future releases.

“There is no substitute for getting first-hand feedback from real examiners.”

~ Kerry Marns, Product Owner

There are many examples of feedback we’ve had from the user groups over the years that we have been able to successfully implement: the ability to select your ‘favourite’ (frequently used) annotations so you can find them more quickly; the ability to quickly search for messages sent by a particular examiner and the alternative ways to view comments on the side of a script, to name a few.

The real strength of the user group is hearing the shared experiences and having the ability to bring a common voice to the table, beyond looking at features and enhancements. Examiners are able to meet like-minded individuals, share their experiences of on-screen marking with one another and view how those from different disciplines use RM Assessor. This allows us to come up with a solution that benefits all, and bounce these ideas immediately off the end users.

“It’s interesting to hear how different subjects are using our software in different ways, and then trying to come up with solutions that will make everyone’s lives easier”

~ Christopher Swan, Solution Architect

We’re on a journey with Cambridge Assessment, with the aim to continuously improve RM Assessor and the examiner experience. The input we hear from examiners is invaluable in helping us develop software that is truly beneficial, be it helping them mark more efficiently and accurately, to creating a simpler, more user-friendly interface.

This article first appeared in OCR’s Connection Newsletter May 2017